Returns & Exchanges & Warranty


Returns and/or exchanges on new/unworn/unused merchandise is available within 14 days. The item must be in the original packaging.  Return shipping is at the purchaser's expense and the return credit does not include outgoing shipping.  On  items with FREE shipping, a return fee of $14.95 will be deducted from the original price to cover the outbound shipping cost.  Additional shipping charges will apply on exchanges. 

Thank you, if you have any questions please contact Michelangelo at 708.453.4900 or at 



Original Manufacturer's warranty, if any, is available on all new items. There is no warranty on repaired items. Repair My Birkenstocks is not responsibel for fit changes when switching between narrow and/or regualr widths. Nor is it responsible for fit changes when swithing between different banded footbeds and Birkenstock Branded footbeds. If you have a question about fit, contact Michelangelo before you make your purchase. 


Package Delivery:

Repair My Birkenstocks is not liable for packages that show delivered by any carrier.  Liability for any packages lost prior to delivery will have a claim filed for said package.  The amount of liabilty is limited to  the anount recovereable from the carrier.  In some cases, a specific amount of time must pass before a claim is filed.



Unless an item indicates that FREE return shipping is available or included, return shipping for your items will be added to your cart at check out. does not pay for any inbound shipping.  Inbound shipping is solely at the customer's expense.  If oyu have a question please call 866-337-4637.