Returns & Exchanges & Warranty


Returns and/or exchanges on new/unworn/unused merchandise is available within 14 days. The item must be in the original packaging.  Return shipping is at the purchaser's expense and the return credit does not include outgoing shipping.  On  items with FREE shipping, a return fee of $14.95 will be deducted from the original price to cover the outbound shipping cost.  Additional shipping charges will apply on exchanges. 

Thank you, if you have any questions please contact Michelangelo at 708.453.4900 or at 



Original Manufacturer's warranty, if any, is available on all new items. There is no warranty on repaired items.


Package Delivery:

Repair My Birkenstocks is not liable for packages that show delivered by any carrier.  Liability for any packages lost prior to delivery will have a claim filed for said package.  The amount of liabilty is limited to  the anount recovereable from the carrier.  In some cases, a specific amount of time must pass before a claim is filed.